One of the issues we see day to day is the fact that many B2B clients don't have a solid relationship with the Accounts Payable clerks at their client companies. This is a problem!! Your invoice's likelihood and ability to be payed quickly may be in direct correlation to your AR clerks relationship with the AP clerk at the client company.
How do you build proper relationship? It begins when the client is brought on to your rolls. Have the AR clerk call the AP clerk and introduce themselves, maybe even send a small gift (cupcakes, specialty food item, something native to your area) , and begin a dialog. Have your AR clerk ask how the client company prefers invoices, snail-mail or electronic. Ask them what your company could do to make the process easier, is there a better day to send invoices to get paid quicker etc.
You see, COMMUNICATION is everything, and the sooner it begins, the better!!
If you have other concepts along this line send them to me bblackburn@therecoverynetworks.com......
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